Terms and Conditions

Terms & Conditions

Work

The work will be carried out using normal 'rodding' and /or , 'jetting' / 'rotaworm' techniques. In the event that

these methods do not remove the blockage with a reasonable period (1-2 hours), the owner or agent will be notified and advised of any suggested actions before further costs are incurred. Reduced rate may be applied when unblock is unsuccessful upon agreement between client and MB Drainage Services Ltd.

Unsuccessful unblock agreement becomes void if:

- Clearing works cannot be completed due to drainage defect, restricted access or insufficient information upon booking confirmation.

- Blockage located outside the property boundaries; doc. Ref. MBDS001.

Discounts

MB Drainage Services Ltd do not provide any reduced rates unless previously stated in a written agreement.

Damage

MB Drainage Services Ltd. disclaims any liability from damage that may result or appear to result to the property from the proper use of normal clearance methods.

Also MB Drainage Services Ltd. reserve the right to charge for any equipment trapped in collapsing defective pipes.

Warranty

All repair work carries 12 months warranty.

With of all of our drain, sink, toilet, manhole, bath, shower or gully unblocking services, be it commercial or domestic, we are pleased to provide our customers with a 28 day guarantee.

The exceptions

A. There is no guarantee for the blockage should defects in the pipework become evident during our visit, such as root ingress, cracked lines, dropped pipework, scaled pipes, bad installation etc. Where possible we will quote for any remedial works to repair these defects.

B. The guarantee will become void should we return to site and find wet wipes, nappies, sanitary products, food debris, fats, oils, grease or similar within the drainage system. This will be classed as misuse of the drain system. Any return visits in this case will become chargeable.

Complaints